HostingSSi
Support Center
Find answers, open tickets and access our knowledge base. Server, software and hardware monitoring 24/7.
Contact Support
Our technical team is available to help you with any question or issue.
Business Hours: Monday – Friday: 8:00 AM – 5:00 PM
Server monitoring: 24/7
Software monitoring: 24/7
Hardware monitoring: 24/7
Service Level Agreement (SLA)
Network / Connection
Level 1 — Rapid Intervention
Critical incidents affecting service availability.
- Intervention time: 2 hours
- Guaranteed availability: 99.9%
Level 2 — Personalized Diagnostics
Non-critical incidents requiring detailed analysis.
- Intervention time: 24 hours
- Personalized diagnostics included
Incident Reporting
If you experience a service interruption, open a ticket from the client area indicating date, time and description of the issue. Our team will verify with monitoring records and apply the corresponding compensation according to the SLA.